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How 10com Handles Your Personal Information

This privacy policy explains exactly what data 10com collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use the lobby — and what we do with it.

Account data kept secureLocal payment details protectedNo data sold to third partiesCookie controls in your settingsContact us to request your data
10com How 10com Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at 10com is built around access controls, encrypted storage and regular review of who inside the organisation can view account records. Your payment channel details — whether you use JazzCash, Easypaisa or Raast — are handled under the same security layer as your login credentials. We keep data only for as long as it is needed to operate your account or meet legal obligations; once that period passes, records are deleted or anonymised. Cookies on the platform are limited to session management, fraud detection and performance measurement — we do not run advertising cookies that track you across other websites.

Encrypted Storage

Account records and payment references are stored with encryption at rest. Access within our team is role-restricted so only authorised staff can view account-level data.

Cookie Controls

We use session and analytics cookies only. You can adjust your cookie preferences at any time through the Privacy section in your account settings on desktop or mobile.

Data Retention Policy

We hold your account data for the period required by applicable law or as long as your account remains active. After that window closes, records are deleted or anonymised.

Third-Party Limits

Payment processors handling JazzCash, Easypaisa and Raast transactions receive only the data needed to complete your deposit. They cannot use it for any other purpose.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to know what data we hold on your account, request a correction or ask about how your JazzCash or Easypaisa payment records are stored, our support team can handle that directly. Send your request through any of the channels below and include your registered account number so we can locate your records quickly.

Email Support Send your data access or deletion request to our support address. Include your account number and we aim to respond within the timeframe required by applicable law.
Live Chat Open the chat widget from any page in your logged-in account. Our team can confirm what data categories we hold and walk you through the correction process.
Account Settings Log into your account, go to Settings, then Privacy. You can review cookie preferences, manage marketing consent and download a summary of your stored account data.

Common Questions About Your Data on 10com

Below are the questions we hear most often from account holders in Pakistan about how their personal information is handled, what rights they have and how to act on those rights.

We collect your name, mobile number and email at registration. Payment deposits via JazzCash, Easypaisa or Raast add a transaction reference. Device and session data are also logged for security.

No. We only receive and store the transaction reference and deposit amount from your wallet provider. Your PIN, wallet password and mobile banking credentials never pass through our systems.

Yes. Log in, go to Settings then Privacy, or contact our support team by email or live chat. Include your account number and we will process your request under applicable law.

We retain records for the period required by law or contractual obligation. Once that period ends, your data is deleted or anonymised. Our support team can confirm the specific timeframe on request.

No. We do not sell or share personal data with advertising networks. Third parties we work with — such as payment processors — are contractually limited to using data only for the task we assign them.

Go to account Settings and edit your profile details directly. For changes to your registered mobile number or verified identity documents, contact our support team through live chat or email.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.